Our Shipping Policies
- Reagents: We ship chemical reagents worldwide five days a week (Mon – Fri) via UPS. If your order contains no reagents then you can select the option to have it shipped via the US Postal Service (USPS), but if it contains reagents, it has to be shipped UPS.
- Fentanyl strips: If you purchase only fentanyl strips and choose the free shipping option, we send them first class mail in a small envelope with stamps. Otherwise they will be in the same box with the rest of your order.
How long will your order take to get to you?
- Fentanyl strips with free shipping: Fentanyl strips with free shipping are sent in small envelopes first class mail, like a letter not a package. Starting around February 2021, the post office has been delivering first class letters exceedingly slow, sometimes taking up two weeks from the day we drop off them off. This means your order could take up to 16 or 17 days to arrive. We have no control over this. If you need your fentanyl strips by a specific date, please choose a shipping option other than free shipping.
- Posters with free shipping: We ship posters separately in a tube once a week (typically Wednesdays) via the US Postal service. Fortunately, the post office appears to be delivering first class packages and tubes in a more timely manner than envelopes, and they typically arrive within 3-5 business days after we drop them off.
- Everything else: Orders placed before 11AM PST Mon-Fri are shipped the same day. Orders placed after 11AM PST ship the following business day. For domestic orders, UPS Ground is often the cheapest option. As a rule of thumb, it can take up to five business days, especially if you live on the east coast. UPS 3-day select is guaranteed to arrive within three business days no matter where you live. Two Day Air will arrive within two business days. Next day air is guaranteed to arrive the next day. (So long as you make the 11am PST deadline for same day shipping.)
- Take note! UPS does not include weekend days in their shipping times. So that means if you place an overnight order on Friday morning, it won’t arrive until Monday, and if you place an overnight order Friday afternoon (or on Saturday or Sunday), it won’t get shipped until Monday, and so it won’t arrive until Tuesday.
What about international orders?
If you choose UPS Worldwide Expedited Delivery, it will take approximately two business days to Canada, three to four days to Europe, and four to five days to Asia and Latin America.
For UPS standard international orders, please see the UPS website for calculating how long it will take.
Refunds and Returns
Unopened orders may be returned within 30 days at customer’s expense for a full refund or exchange. Faulty or damaged goods are eligible for a replacement, provided you notify us within one week of delivery.
For all questions regarding shipping, refunds, returns, and exchanges please contact us by emailing email@example.com or calling us at 1-888-636-2411 x 15.